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RETURNS

Returns and Refunds Policy

Thank you for shopping at Camaj Fiber Arts.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. THERE IS A RESTOCKING OF 10% ON ALL RETURNS. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: info@camajfiberarts.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Camaj Fiber Arts LLC

1535 N. Cogswell

Rockledge, FL . 32955

Order Discrepancies

If you are missing something from your order you have 30 days to contact us with the issue.  Please email us at info@camajfiberarts.com.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Camaj Fiber Arts. Camaj Fiber Arts will not refund any shipping charges incurred for refunds. Camaj Fiber Arts will pay for shipping to replace an item that is exchanged.

Damaged Products

If you received a damaged product, please notify us immediately for assistance.  We are not responsible to replace any item that was damaged due to the fault of the shipping company.  We would advise to contact your shipping carrier if the package was damaged by them.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@camajfiberarts.com

STOLEN OR MISSING ITEMS

If your order shows it was delivered to your mailing address and you did not get it for whatever reason, we are NOT responsible.  You are responsible to make sure your area where the mail is dropped off is secure. If you need me to add a signature please request let me know at the time of ordering and I will send you an invoice for the extra charge for direct signature. 

There are no returns on digital products.

We will always quickly correct any mistakes we make, hey we are only human.  

 

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